Refund policy

At Label Aastha, we take great care in ensuring your orders are packed with love and precision. Because of the nature of our products, we maintain a No Return, No Refund policy once an order has been delivered.
However, we are committed to making things right if your items arrive in less-than-perfect condition.
Damaged or Incorrect Items
We only offer replacements or refunds in the event that an item arrives damaged or if the wrong product was sent. To help us verify the issue and assist you quickly, please follow these steps:
* Record an Unboxing Video: We kindly ask that you film a continuous video while opening your package for the first time.
* The Details Matter: Ensure the shipping label and the seal of the box are clearly visible at the start of the video.
* Timeframe: Please share the unboxing video with our support team at 8700623300 within 24 hours of delivery.
Why the Unboxing Video?
As a small business, this video acts as our shared insurance. It allows us to pinpoint where the damage occurred and helps us improve our packaging for the future. Without a clear, unedited unboxing video, we are unfortunately unable to process a claim.